Several years ago, I worked as a consultant for a Fortune 500 high-tech company. I was part of a team of consultants hired to help this company make significant changes. Specifically, I was hired to assist with the human side of change, which meant building strategies to ensure buy-in and adoption. I was part of a team of other successful consultants. I remember one particular moment when our team gave each other feedback at the end of the project. One colleague commented that I was accountable. I remember being very flattered and validated. Yet what did this mean?
Last summer, we took a road trip from San Francisco, through Zion, Bryce, and on to Telluride, Colorado. While in Telluride, we took a fly fishing lesson from Marty at Telluride Fly Fishers. Marty was a great guide and very patient with this city girl! I had piled on several layers of clothes in anticipation of wide temperature swings in the Rockies.
When you have a toothache, would you consult a car mechanic who took a year-long, part-time course in dentistry, even if you felt he had a knack for it? If your child has a high fever and hacking cough, would you take him or her to your neighbor for treatment, one who has two children of her own, and works as an accountant? Probably not.