What Leaders Can Learn from Twitter, Facebook, and #Iran Election?

For the past ten days, I have been glued to the media and social networking sites, especially Twitter. I am not alone.  I have been awed by the level of interest, caring, and actions taken by so many after the June 12 election. As I sat in my office, watching my computer screen, I felt [...]

Active Listening Tips for Avoiding Strangling TanglesTM

A Strangling TangleTM paralyzes organizations and can lead to plummeting profits, lost revenue, and precipitous falls in market share. There are a number of causes for Strangling Tangles. Based on my experience and research, organizations with corporate cultures that discourage speaking up and sharing bad news are particularly vulnerable. Leaders play a huge role in [...]


Marcia Ruben, Ph.D., CMC

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