A couple of days ago, I wrote a post on Emotional Intelligence (EQ). This is a follow -up. Many years ago, I worked at Wilson Learning , which was then a global provider of human resource development products and services. One of our flagship products was a course called Managing Interpersonal Relationships (MIR). The goal of MIR was to help individuals reduce relationship tension. In many ways, it was a precursor to Goleman's work on Emotional Intelligence. Daniel Goleman expanded the notion of interpersonal skills. Laura Crawshaw recently added to our understanding by explaining how we can tame abrasive mangers.